FAQ

Good on pre-paid, online, retail orders that meet the minimum purchase requirement.

Standard ground shipments only in the contiguous U.S.

NO air, COD or truck shipments.

Additional charges may be applied for oversized items, or special order items.

We reserve the right to ship via truck on large orders at our discretion.

May not be combined with other offers.

Does not apply to wholesale program.

We offer Next Day delivery which is available in the U.S., Hawaii and Alaska. The cost of this service is

substantial compared to normal ground shipping charges. We will ship all Next Day orders taken before 4:00 PM EST, Monday thru Friday the same day.

Oversized shipments are billed out based on shipping standards. This is called dimensional weight.

We offer 2nd day delivery which is available in the U.S., Hawaii, and Alaska. The cost of this service may be substantial compared normal ground shipping charges. We will ship all 2nd day orders taken before 3:00 PM EST, Monday thru Friday the same day.

Oversized shipments are billed out based on shipping standards. This is called dimensional weight.

Package travel times are based on business days! This means that packages travel on Monday through Friday. If you place your order before 4:00 PM EST on Friday and your shipment has a scheduled delivery time of two days it will arrive on Tuesday. If you place your order before 4:00 PM CST on Saturday, Sunday, or Monday and your shipment has a scheduled delivery time of two days it will arrive on Wednesday.

All items which are considered oversize can be shipped ground but require a “dimensional weight” shipment charge. There are items on this site which are oversized, but may not be indicated as such. We reserve the right to charge an oversize fee on any order which contains a product that is oversized, even though it may not be indicated on the site.

Dimensional weight is used to figure the cost of shipping many ground packages and all Next-day or Second- day air packages. A package weighing 10lbs could cost you a 30lb rate because of its dimensions. This is all based on the size of the box that we will need to pack your order in. Your shipping amount will be calculated using this method.

We require payment by CERTIFIED CHECK OR MONEY ORDER upon delivery of your order. We do NOT ACCEPT CASH OR PERSONAL CHECKS. PPM will add all appropriate shipping fees. The sum of $12.00 per box will be added to all C.O.D orders. Oversize and/or overweight boxes will be charged in accordance with the current shipper’s published rates. PPM reserves the right to change shipping rates in accordance with rate increases by our shippers and freight companies. International and Canadian shipments must be prepaid.

Some products are too large and must be shipped by motor freight. All truck orders must be pre-paid with a credit or debit card. Please include, whenever possible, a business or commercial address for delivery. A $50 charge will be added to truck shipments delivered to a residential (non-business/non-commercial) address. Orders are shipped “Pre-Paid”. You will be contacted with the amount for the shipping via email or phone.

For orders shipping International or Canada please contact us

1-865-354-9669sales@ppmracingproducts.com

All returns require a Return Authorization Number (RA#) and must be shipped freight prepaid. Please contact our customer service at 865-354-9669 for authorization. Returns must be accompanied with a description of the defect.

We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). Please return the items in their original packaging within 30 days to the return address on your packing slip. Items returned without original packaging will NOT be credited. Please feel free to contact us with any questions you may have. All returns must be sent prepaid. All returns not due to our error are subject to a 15% restocking charge plus any shipping costs we incurred on the order.

DO NOT RETURN PRODUCTS WITHOUT A RETURN AUTHORIZATION NUMBER (RA Number). THIS NUMBER MUST BE CLEARLY MARKED ON THE OUTSIDE OF YOUR PACKAGE.

Please allow up to 2 weeks to receive your replacement or refund. We are dedicated to carrying only the highest quality products and maintaining excellent customer care. We strive to provide fast and courteous service and 100% Customer Satisfaction on Every Order.

(Special Order or Custom Made Items are Non Returnable and No Refunds will be Issued).

Choose the “PRODUCT” you want. Enter the “QUANTITIY” you want to buy in the box, then click the “ADD TO CART” button to place the item into your shopping cart. Either adjust the quantity before adding the item, or adjust the quantity in your shopping cart. Enter your “DISCOUNT CODES”, if are applicable. Continue shopping or finalize your order, click “Checkout“, or you can click “Checkout” when viewing your shopping cart.

If you are a new online customer and you do not want us to store your address information, click the Guest Checkout “Continue” button at the bottom of the display.

If you are a Return User and have set-up an account with us previously, enter your email address and password to continue with member access.

If you are not registered and would like us to store your address information, choose “Register and Checkout” and then “Continue button”. Fill in the “required information” fields as indicated. Be sure to write your password down for future use. After checkout, we will save your address information so next time you order, we can find your info.

If you are a new customer, supply us with your billing information. This information should match the billing information for the credit card you are planning to use. Click the “Continue” button to proceed with your checkout.

***IMPORTANT***

Please verify that your shipping address is correct before continuing with checkout.

Verify that your address information is correct. “Double-check your order” If you need to make any changes. Click on the appropriate link and make the necessary changes.

When you are ready to finish. Choose the credit card type or select PayPal, enter the number and expiration date, then click the “Checkout” button to send us your order.

After transmitting your order, you will receive an Order Confirmation, please print for your records. You will also receive an email order confirmation. Once your order has been processed and shipped, you will be emailed a “Shipping Confirmation”.